Shipping & Returns
Shipping & Returns
Welcome to DOJU’s Shipping & Returns Policy page. We strive to ensure a smooth and hassle-free experience for our customers. Please review our policies below, which include details on shipping times, delivery options, and our return and refund process.
Shipping Policy:
Processing Time
All orders are processed and fulfilled by our trusted Printify partners. After your order is placed
• Processing Time: 2–5 business days for order preparation and packaging.
• Production Time: Varies by product type but typically ranges from 2–7 business days.
Shipping Time
Shipping times depend on your location and the shipping method selected at checkout:
• Domestic Shipping (USA): 3–7 business days.
• International Shipping: 7–21 business days (varies by destination).
Please note: Shipping timelines are estimates and may be affected by factors such as carrier delays, customs processing, or holidays.
Shipping Rates
Shipping costs are calculated at checkout based on the product, weight, and destination. You will see the total shipping cost before completing your purchase.
Tracking Your Order
Once your order ships, you will receive a confirmation email with tracking information. You can monitor the status of your shipment directly through the carrier’s website.
If you do not receive your tracking number within the expected processing time, please contact us at [Insert Contact Email].
Returns & Refunds:
Eligibility for Returns
As all DOJU products are custom-manufactured through Printify, returns and refunds are only available in the following situations:
1. Damaged Products: If your item arrives damaged due to shipping or production errors.
2. Defective Products: If the product has printing errors or manufacturing defects.
3. Wrong Item: If you receive an incorrect product.
To request a return or refund, you must provide evidence of the issue, such as photos of the product, within 30 days of delivery.
Non-Returnable Items
Due to the nature of our products, we cannot accept returns for:
• Supplements that have been opened or used.
• Products damaged by improper storage, handling, or use.
• Buyer’s remorse or incorrect sizing/selection during purchase.
How to Initiate a Return or Refund
1. Contact Us: Email us at [Insert Email Address] with your order number, a description of the issue, and photos of the product.
2. Approval: Once your request is reviewed and approved, we will provide further instructions, including return shipping details (if applicable).
3. Refund Process: Refunds are processed to your original payment method. Please allow 5–10 business days for the funds to reflect in your account.
Exchanges
We do not currently offer direct exchanges. If you require a replacement, a new order must be placed.
Lost or Stolen Packages
DOJU is not responsible for lost or stolen packages once they are marked as delivered by the carrier. We recommend checking with neighbors or your local post office for assistance.
If your package is lost in transit (before delivery), please contact us, and we will work with the carrier to resolve the issue.
International Orders
For international customers:
• Customs duties and import taxes may apply depending on your country. These fees are the responsibility of the buyer.
• International shipping times may vary and are subject to customs clearance.
Have Questions?
If you have any additional questions about our Shipping & Returns Policy, please reach out to us at:
DOJU Support Team
Email: mydoju@gmail.com
We’re here to help ensure your experience with DOJU is seamless and satisfactory!